Privacy Policy

Jeff Ostheimer RTCMP and Acupuncturist is committed to protecting your privacy and safeguarding your personal information in accordance with applicable privacy laws and professional standards.

This Privacy Policy explains how personal information may be collected, used, stored, and disclosed through this website and within the course of providing healthcare services.

Information We May Collect

We may collect personal information including:

  • Name, phone number, email address, mailing address, and other contact details

  • Health information relevant to treatment and care

  • Appointment history and intake information

  • Payment, insurance, and billing information

  • Communications with our office, including emails and contact forms

  • Consent and authorization records

  • Website usage information such as IP address, browser type, device information, cookies, and analytics data

We only collect information that is reasonably necessary to provide healthcare services, operate our practice, and maintain our website.

How Information May Be Used

Personal information may be used for purposes including:

  • Providing acupuncture and Traditional Chinese Medicine services

  • Scheduling and managing appointments

  • Communicating regarding treatment, follow-up care, or administrative matters

  • Processing billing and insurance claims

  • Maintaining clinical and administrative records

  • Improving patient care and practice operations

  • Operating and improving this website

  • Meeting legal, regulatory, and professional obligations

  • Sending practice updates or newsletters where consent has been provided

Sharing of Information

Personal information is never sold.

Information may be shared when necessary with:

  • Healthcare providers or professionals involved in your care

  • Insurance providers or third-party payors

  • Service providers who assist with billing, hosting, appointment reminders, record management, or technical support

  • Legal or regulatory authorities where required by law

Any third-party providers are expected to maintain appropriate confidentiality and privacy protections.

Storage & Security

Reasonable administrative, physical, and technical safeguards are used to help protect personal information from unauthorized access, disclosure, or misuse.

While efforts are made to maintain secure systems and communications, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies & Website Analytics

This website may use cookies and analytics tools to help improve website performance, functionality, and user experience.

You may choose to disable cookies through your browser settings, although some website features may not function properly as a result.

Access & Correction Requests

Subject to applicable laws, you may request access to personal information held about you or request corrections to inaccurate information.

Requests regarding personal information or health records may require identity verification and, in some cases, written authorization.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Jeff Ostheimer RTCMP and Acupuncturist

info@acupuncturevernon.ca

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, professional standards, or business practices.